Terms & Conditions

TERMS:

All invoices are due 15 days from invoice.  At day 30, credit card on file will be charged.  We accept MasterCard, Visa, American Express, and Discover. A 1.5% interest charge (18% per year) will be added to all invoices not paid by the due date. If legal action is required to obtain payment, SML is entitled to attorney fees.

 

LIABILITY RELEASE STATEMENT:

SML provides appliances and laboratory services as prescribed by a licensed Dental Practitioner. We can assume no responsibility for techniques used and their use and/or misuse by the prescribing doctor, staff, or their patients.

 

APPLIANCE WARRANTY AND CONDITIONS:

Our ability to provide a quality appliance begins with YOU. Please take the time to provide us with accurate impressions, models, or digital scans along with a construction bite.  Although we pride ourselves in our craftsmanship, our appliances are only as good as the records provided for their fabrication.

SML is responsible only for the custom fabrication of dental appliances in accordance with provided specifications from your prescription form. We can only guarantee that our custom made appliances will fit the working models that were used for their construction. IMPORTANT NOTE: SML does not warrant appliances fabricated from impressions, models or digital scans that are older than 60 days (for adults) or 30 days (for children) from date of invoice.

 

WHAT IS COVERED BY WARRANTY:

All custom made appliances will fit the working models provided for their construction upon delivery of the patient.  Components on most SLEEP appliances are covered for a period of three (3) years and ALL OTHER appliances are covered for a period of ninety (90) days.

 

WHAT IS NOT COVERED BY WARRANTY:

  • Acrylic fracture (due to clenching, bruxing, grinding, etc.)
  • Non-compliance (patient chooses not to follow the prescribed treatment protocol, dislikes or intolerant to prescribed appliance, etc.)
  • Patient abuse (accident, neglect, appliance loss, improper hygiene, etc)
  • Delamination of hard/soft material
  • Changes in the dentition (loss or removal of teeth, restorations, failure of supportive tooth or tissue structures, etc.)
  • Improper insertion or removal of appliance
  • Improper adjustment of appliance
  • Concerns expressed to doctor (regarding impressions, models, digital scans, bite registration, questionable indications and authorization for appliance fabrication)
  • Incidental or consequential damages or costs (due to patient canceling treatment, lost wages, chair time, pain and suffering)
  • Appliances considered a biohazard when sent for repair
  • Changing or resetting bites for sleep apnea appliances
  • Partial or complete fabrication by any laboratory other than SML
  • Cash refund or credit for a custom dental appliance
  • Taxes, regulatory compliance fees, model pour-up or model printing fees
  • Normal wear and tear
  • Expedited production or shipping costs

 

APPLIANCE REMAKE REQUESTS:

While SML understands that many patients depend upon their appliances for improved and continued health, requests for a total remake - while the patient continues to use the current appliance - should be neither expected by the dentist nor promised to the patient.

 

IF AN APPLIANCE DOES NOT FIT YOUR PATIENT:

1. Download, print and fill-out the SML RETURN FORM found at www.SMLglobal.com/RETURN

2. Send new impressions, models, or digital scans along with a new bite registration.

3. Return the appliance that needs to be remade along with the original working models used in its fabrication.  These models were returned to you with the original shipment of the appliance!

4. If the returned appliance does not fit the patient and does not fit the original working models, SML will fabricate a new appliance on your new models at NO CHARGE.

5. If the appliance does not fit the patient, but does fit the returned original working models, SML will fabricate a new appliance and charges will be incurred at our usual and customary fees.

6. Occasionally the working models used in fabrication may become damaged to a point that you will be unable to check the accuracy and fit of our work. Should this happen, SML will document this occurrence and return a note with the appliance indicating “Models damaged during processing.” If the appliance does not fit the patient, SML will remake the appliance at NO CHARGE. Simply follow steps 1, 2, and 3 noted above and write on the lab prescription slip that the case is a “broken working model remake.”

 

PLEASE NOTE:

Many appliances are fabricated from stainless steel, nickel titanium and acrylic.  Stainless steel contains small amounts of nickel and chromium.  Nickel titanium contains nickel.  Acrylic is processed with methyl methacrylate.  A small number of the population is known to be allergic to these materials.  Should an allergic reaction occur, advise the patient to consult a physician.

 

• SML is compliant with all HIPAA regulations •