Supplies Terms & Conditions

SML strives constantly and responsibly to ensure quality appliance performance and to improve and increase our product offerings. SML provides all products as a convenience to our clients, acting as their agent with the manufacturer. We can assume no responsibility for the techniques used (nor their use and/or misuse) by the purchasing doctor, staff or patients. For volume discounts, call for quote. IMPORTANT NOTE: SML reserves the right to discontinue items or adjust prices at our discretion.

HOURS

Monday-Friday, 7:30 am – 4:30 pm (PACIFIC TIME)

After Hours and Weekends: Available by appointment and message service

FAX ORDERS: 818.341.5445 or 818.341.4684

TO ORDER BY MAIL: SML P.O. Box 4184, Van Nuys, CA 91409-4184

SHIPPING

ALL ORDERS SHIPPED UPS GROUND INSURED.

For Faster Service: 2nd-Day or Overnight service available (additional charge)

PAYMENT

All payments may be made via check, Visa, MasterCard, American Express, Discover Card. You may also choose to have orders charged to your personal SML account. All balances are due upon receipt of invoice. After 10 days, payments not received are subject to a 1.5% per month charge (amount equal to 18% per year).

PRODUCT USE AND LIABILITY

SML provides products as a convenience to our clients by acting as their agent to the manufacturer. We cannot assume responsibility for the use, misuse or abuse (by purchasing doctor, staff or patients) of said products -- or of any techniques used for the seating or placing of bands, crowns, brackets or space maintainers.

RETURNS

Returned merchandise will be accepted only if returned within 30 days of invoice date. Returned merchandise will be subject to a 20% restocking charge. Credit card charges will be credited to the card account -- otherwise, a credit memo will be issued to cover adjusted amount. No refunds will be issued.

Shipping and handling charges cannot be credited -- and are the sole responsibility of the customer. Return shipping charges are the responsibility of the customer and must be postage-insured for full-invoice value. SML cannot accept liability for product loss or damage that may occur during return shipment. All items must be returned unused, in their original packaging and condition. All returned items must be accompanied by a note or letter of explanation and a copy of the invoice.

CAUTION:

PLIERS AND INSTRUMENTS: Many types of pliers and inserts may prove subject to corrosion if exposed to germicide sterilizing solutions for a prolonged or extended period. We recommend dry sterilization of all pliers and instruments – DO NOT AUTOCLAVE. In addition, all heat-sterilized instruments should be DRIED WHILE HOT to prevent corrosion.

SML cannot assume responsibility for the techniques used for the seating or placing of bands, crowns or brackets. Nor can we assume responsibility for their use and/or misuse by the purchasing doctor staff or patients. Caution: HIGH HEAT STERILIZATION will damage crowns. We recommend use of a glutaraldehyde – full strength – for the manufacturer’s recommended time period (6-10 hours).

WARNING: Please be advised that many catalogued products are made of stainless steel (containing nickel and chromium), acrylic and/or nickel titanium. These materials can in some cases trigger an allergic reaction. If such a reaction occurs, advise your patient to consult a physician immediately.